Thousands of customers visit our greyhound stadia each year. They enjoy the environment of watching live dog races, the excitement of having a flutter, and the thrill of winning. Friends, families, and individuals join us here to have fun, be sociable, and create some memories.

For most of our customers, betting and gaming is an enjoyable and sociable way to spend time. It’s one of the reasons it continues to be so popular.

But for a small group of people it can cause personal, social, financial, and even health problems.

At Coral Romford, we’re committed to helping our customers gamble safely and responsibly, and providing support to those who need it.

As part of our commitment, in 2019 we launched our safer gambling strategy, ‘Changing for the Bettor’, an Entain-wide initiative to help understand and prevent problem gambling behaviour.

The guiding principle of our safer gambling strategy is to be the most trusted and enjoyable betting operator in the world.

For more information about our strategy see: https://entaingroup.com/sustainability/safer-gambling-strategy/

In accordance with the stadia premises Licence, it is against the law for any person under the age of 18 to gamble, purchase or consume alcohol on stadia premises. However, children and young persons may enter the stadia under adult supervision on days when greyhound racing is scheduled to take place.

To ensure that the ‘Under 18’ law is complied with at all times in respect of gambling and/or purchasing of alcohol, we operate under a Think 25 Policy.

We have this policy in place to assist our stadia team in dealing with the no under 18s requirement, and to have a better chance of preventing those who are under 18 from gambling. The policy requires that all customers who approach the bar and betting counters and/or gaming machines, and appear to be under age 25 are asked to verify their age with the production of an appropriate ID document.

Acceptable forms of ID include:

Full photocard driving licence

Provisional photocard driving licence

UK or international passport

ID bearing the 18+ PASS logo (e.g. citizen card)

Military identification card

Biometric residence permit

Gambling, like all entertainment, is meant to be fun.

Whilst the majority of people do gamble safely and responsibly, for some, gambling can become a problem. To help keep your gambling fun, , always remember the following tips:

• Gambling should not seen as a way of making money

• Only gamble what you can afford to lose
• Avoid chasing losses
• Keep track of the amount of time and money you spend gambling

Wondering if you might have a problem gambling? While we can’t make a diagnosis, you can begin by asking yourself these YES/NO questions:

• Do you stay away from work, college, or university to gamble?
• Do you gamble to escape from what you perceive as a boring or unhappy life?
• When you run out of money while gambling, do you feel lost and in despair?
• Do you constantly feel you need to gamble again as soon as possible?
• Do you gamble until your last penny is gone, even the fare home or the cost of a cup of tea?

• Have you ever lied to cover up the amount of money or time you spent gambling?
• Have people in your life ever criticised your gambling?
• Have you lost interest in your family, friends, or hobbies?
• Do arguments, frustrations, or disappointments make you want to gamble?
• Do you feel depressed or even suicidal because of your gambling?

The more you answered 'YES' to the questions above, the more likely you are to have or be developing a gambling problem.

If you are concerned about your gambling, you can take the anonymous self-assessment survey provided by BeGambleAware: https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem/.

For immediate help and support, contact GamCare.  GamCare operates the National Gambling Helpline and offers confidential information, advice, and support for anyone affected by gambling problems in Great Britain. The helpline is open 24 hours every day, toll-free, at 0808 8020 133 or via live chat. Advisers will listen to you, they won’t judge you, and your conversation is confidential.” Link: www.gamcare.org.uk/talk-to-us-now

GamCare also offers a moderated online forum and daily online group chatrooms to enable those affected by gambling harms to connect with others in similar situations, share their experiences, and support one another. You can find these resources here: www.gamcare.org.uk/gamcare-forum and www.gamcare.org.uk/group-chatroom

Other sources of useful information that are available include:

BeGambleAware, which provides information, advice, and direction to people to additional support resources to help keep them safe from gambling harms. www.begambleaware.org. 

The National Gambling Treatment Service is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harms, free to access across England, Scotland, and Wales. www.begambleaware.org/NGTS.html

Gambling Therapy is a global online support service, offering advice in multiple languages for people who have been adversely affected by gambling. www.gamblingtherapy.org

Self-exclusion is a process when you can ask one of our stadia to exclude you from gambling with them for 12 months. In practice, it means you will be refused service in the stadia where you have self-excluded. Responsibility for sticking with a self-exclusion agreement lies with you, but you can expect the operator to do all they reasonably can to prevent you from gambling. If you think self-exclusion could work for you; contact a member of our stadia staff.

If you wish to self-exclude from gambling across different retail outlets such as arcades, bingo halls, over the counter in betting shops, and casinos or from online you should register with their self-exclusion schemes. Information on these can be found here: https://www.begambleaware.org/...

Other ways to manage your gambling

Debit card blocking

For a list of financial services organisations in the UK that currently offer gambling blocks on debit cards see: www.gamcare.org.uk/block-gambling-transactions

Manage your ads on social media

Social media platforms can show ads tailored to your browsing history – these are called personalised ads.

You can control your ad preferences to manage what you see. If you want to stop seeing ads from Entain brands and other third-parties linked to your browsing history, you can tailor your ad settings on these social media sites.

This is explained in this link: www.begambleaware.org/safer-gambling/social-media/.

The Tote Betting Operating Rules are displayed on posters at the stadium entrance, in the vicinity of the various betting counters and on the racecards, with the rules in respect of the on-course bookmakers displayed at the end of the respective pitches.

If you want to raise a complaint about a product or service, please follow the process outlined below.

Stage 1: Speak with a member of staff or be referred to the Duty Manager or Supervisor in the first instance, to try and resolve the complaint.

Stage 2: If you remain dissatisfied, escalate your complaint to our Customer Care team for investigation.

Stage 3: Should you still remain dissatisfied with the subsequent response and if the complaint relates to the outcome of a betting transaction, you may then contact the Independent Betting Adjudication Service for a third-party resolution (www.ibas-uk.com ).